A E-REPAIR DESIGN AND E-CRM UTILIZATION ON MUSTIKA COM BASED ON THE WEBSITE
Main Article Content
Abstract
Today, technology is used as an information medium, changing the way people work and enabling the transition from traditional systems to today's sophisticated systems. The Covid19 pandemic limits all human activities that require you to do everything you can at home, such as work, education, economics and society. Mustika Com is a computer store based on the repair and sale of spare parts for computers affected by the COVID 19 pandemic. A systematic functional repair or E-repair itself is certainly very helpful to the community. Therefore, a technology-based solution is needed to solve it, and the implementation needs to be improved. CRM or customer relationship management is an interactive method of customer relationship management that focuses on customer relationship development. ECRM, on the other hand, uses technology in the container of the more interactive CRM functionality itself. Features implemented in this system include contact management, customer database, reports, GPS tracking, sales automation and tracking, email integration, product database, and chat integration. It was concluded that good results were obtained by measuring the system usability scale (SUS), starting with a black-box test that gave good results from system design to implementation. The measurement results showed a score of 75 on a good rating scale.
Article Details
You are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
Under the following terms:
-
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
- You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation.
- No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.